Scout Support Center

Need help with Scout? We’re here to assist you with anything from subscriptions to technical issues.

1. Common Issues & Fixes

I paid but don’t have access

If you’ve purchased Scout Pure Premium but features are still locked:

    1    Make sure you’re signed into the same Apple ID used for purchase

    2    Fully close and reopen the app

    3    Go to Settings → Restore Purchases

    4    Check your subscription in Apple Settings → Subscriptions

If the issue continues, contact support below.

No food is showing near me

Scout requires location access to work correctly.

Fix:

    1    Go to Settings → Privacy & Security → Location Services

    2    Find Scout

    3    Tap Allow While Using App

App is slow or freezing

    1    Update Scout from the App Store

    2    Ensure you have a stable internet connection

    3    Restart your device

2. Manage Your Subscription

Apple manages all subscriptions directly.

To manage or cancel:

    1    Open Settings on iPhone

    2    Tap your Apple ID

    3    Tap Subscriptions

    4    Select Scout

    5    Choose manage or cancel

3. Contact Support

If you need direct help, reach out to us:

📧 Email: tahir@wiseconcepts.co

📞 Phone: (858) 705-7516

Please include:

    •    Your device model

    •    iOS version

    •    A description of the problem

    •    Screenshots if possible

4. Feedback & Partnerships

Have suggestions or want to partner with Scout?

Email: tahir@wiseconcepts.co

5. Response Time

We typically respond within 24–48 hours during business days.